FAQ

Do you have a question? Maybe you can find the answer here.

  • How long before arrival can I still reserve a rental car? +

    You can reserve a rental car until 6 hours before arrival at the Eindhoven Airport. You can reserve a rental car online 24 hours a day, 7 days a week. You can pick up and return a rental car during the following opening times. Monday to Friday from 8 a.m. to 6 p.m. Saturday & Sunday from 8 a.m. to 5 p.m. Or by appointment.

  • Can I book a rental car by phone? +

    No, reservations cannot be made by telephone. Car reservations can only be made online by our website www.holaautoverhuur.nl.

  • What is the minimum age required to book and drive a rental car? +

    The minimum age to rent and drive a rental car at Hola Auto Verhuur is 18 years, also for a 2nd driver the age is 18 years. From the age of 21 there is no deductible. For drivers younger than 21, a own risk of 1.000,- euro applies

  • What type of driving license is required? +

    A valid driving license that permits you to operate a (rental) car is required.

  • Which documents do I need to present when picking up my rental car? +

    !Important! If you rent a car or van at Hola Auto Verhuur, you are required to bring double identification. This means that you must be able to show your valid driver's license as well as an ID card or passport. Do you only have a driver's license? Then unfortunately you cannot rent a car or van. This has to do with the strict requirements of our insurer. We must be able to prove that we have done everything we can to properly identify the tenant in order to prevent abuse of our rental cars.

  • Is the rental car that I reserve the final car? +

    Yes, the rental car that you booked is the car you will receive upon arrival. The colour may vary.

  • What is included in the rental prices for a car? +

    Included in the rental price: the rental of the car, road tax, full civil liability insurance, damage, glass and theft insurance (all-risk insurance), excess of 0, - euro. Also included is 125km per day, 2nd driver and 24-hour breakdown assistance.  

  • What is included in the rental prices for a van/ box truck? +

    Included in the rental price of a van/ box truck: the rental of the van/ box truck, road tax, full civil liability insurance, damage, glass and theft insurance (all-risk insurance). Also included is 125km per day, 2nd driver and 24-hour breakdown assistance. Own risk of 300 euros including VAT for individuals and companies.

  • What is not included in the price of a rental car? +

    The rental price does not include fuel, toll fees and traffic fines. A supplement of 20 euros applies for night service (delivery and return of the rental car) from 21.00pm – 7.00am. Damage incurred while driving off-road and damage to or scratching of the interior is not insured.

  • What is not included in the delivery van or box truck rental price? +

    The rental price does not include fuel, extra kilometers above 125 km per day and passenger insurance. A supplement of 20 euros applies for night service (delivery and return of the rental car) from 21.00pm – 7.00am. Damage incurred while driving off-road and damage to or scratching of the interior is not insured. Costs extra km for a Delivery Van or Box Truck (above 125km per day (afterwards 0,24 per km). With “overhead damage” to a van, lowered amount of own risk does not apply. Overhead damage is damage to the vehicle or damage caused by the vehicle at a height from 1,90 meters from the ground. The own risk for “overhead damage” is 1500 euros including VAT for private individuals and 4750 euros excluding VAT for companies.

  • What is the charge to cancel a reservation? +

    Reservations with Hola Autoverhuur can be cancelled free of charge up to 48 hours prior to your scheduled start of the rental. If you cancel your reservation within 48 hours of your scheduled start of the rental, 50% of the rental fee will be charged. If you do not cancel your reservation and do not collect the rental car(no-show), 100% of the rental fee will be charged.

  • Can I rent an infant or child car seat? +

    Yes, an infant or child car seat can be rented while reserving your rental car. This option is available during the online reservation process.

  • Do I need to make a deposit, and is a credit card required? +

    You do not have to pay a deposit for a rental car at Hola Auto Verhuur and we do not need a credit card from you. For a delivery van or box truck you have to pay a deposit of 350 euros at Hola Auto Verhuur, you can do this by pin or credit card.

  • How and when can I pay for my rental car reservation? +

    You can pay for your reservation while collecting your rental car. We accept for the payment of your rental car: Visa & Mastercard, Maestro, American Express, and bank cards. The payment card with which the rental car is paid must be in the name of the person who enters into the rental agreement with us.  

  • Are any additional charges applied after making my reservation? +

    After booking, there may be the following additional costs: Extra driven km more than 125km per day (thereafter € 0,15 per km)

  • What is the fuel policy of Hola Auto Verhuur? +

    We deliver the rental car with a full fuel tank, when returning it you must ensure that the fuel tank is completely filled. If the fuel tank is not completely filled when the rental car is returned, we will charge you fuel and handling fee of 50 euros.

  • Where can I return my rental car at Eindhoven (Airport)? +

    The return location is located at Luchthavenweg 81 unit 017d, Eindhoven - the Netherlands. If you are leaving from Eindhoven Airport, an employee of ours will be waiting on the agreed date and time to receive the car.

  • Where can I collect my rental car in Eindhoven (Airport)? +

    You can pick up the rental car at our office located at Luchthavenweg 81 unit 017d, Eindhoven - the Netherlands. If you arrive by plane at Eindhoven Airport, then when you arrive in the arrivals hall, call the following telephone number (0031) (0) 40-240.40.42 and one of our employees will be in front of the airport building at "drop-off and pick-up parking" within 10 minutes with your rental car.

  • Can someone else other than myself drive the vehicle?  +

    Additional drivers must be listed on the rental contract. The second driver must also provide their valid driving license for inspection before becoming a named driver on the rental and this can be done at any Hola Auto Verhuur location throughout the rental period.

  • If I have a breakdown or a flat tyre while driving, what must I do? +

    In the glove compartment of the rental car there is an emergency number. An employee of Hola Auto Verhuur will help you.

  • I have been involved in an accident, what should I do? +

    In the event of any accident in which you are involved, the police must be called on the following number 112, to make necessary findings to ensure that they are in order for an insurance perspective. The European claim form must be completed and signed by all parties involved. If you do not engage the police and / or didnt fill in the European claim form completely, as a result of which the insurance company withdraws, you are jointly and severally liable for all damage caused. You must inform Hola Auto Verhuur of this within 12 hours after the accident via the emergency number 040-240.40.42. A Hola Auto Verhuur employee will make further arrangements with you.

  • My rental car was stolen, what should I do? +

    In the event of car theft, a police report must be filed immediately. You are responsible for a correct police report and written confirmation of this as issued by the authorities. You must also inform Hola Auto Verhuur of this within 12 hours of the theft via the emergency number 040-240.40.42. A Hola Auto Verhuur representative will make further arrangements with you.

  • I used the wrong type of fuel while refuelling the car, what should I do? +

    If you have deposited the wrong type of fuel into the car, you must stop using the car immediately. Contact the emergency service via 040-240.40.42. An employee of Hola Auto Verhuur will make further arrangements with you. Afee of 300 euros applies to incorrect car fuelling.

  • I lost the key of my rental car, what must I do? +

    Call the emergency number 040-240.40.42. A Hola Auto Verhuur representative will assist you. A fee of 300 euros applies to the loss of a rental car key.

  • The rental car interior was heavily soiled and/or damaged during my rental period, what should I do? +

    You are fully liable for damage to and/or severe soiling of the interior as well as loss of SD cards, fire extinguisher, hazard triangle, reflective vests or first aid kit during the rental period. Severe soiling of the interior is defined as stains and/or markings on the interior upholstery

  • May I take my rental car outside the country? +

    No you are not allowed to go abroad with the rental car, outside the country the rental car is not insured. If you want to go abroad by car, you must inform us about this and we will extend the insurance to the country you are going to. The costs for additional insurance are 55 euro.

     

  • Are pets permitted in the rental car?  +

    No, in the rental car no pets may be transported.

  • Is it OK to smoke in a Hola Auto Verhuur Vehicle? +

    No, all our vehicles are smoke free. Please be aware a fine of 1.000 euros applies for smoking inside the car.

  • I would like to extend my rental period, how I can do this? +

    This extension must be requested 24 hours prior to the end of your rental period. You can submit a request via the “contact” button on our website. We will reply to your request within 12 hours.

  • Who is responsible for parking fines / traffic offenses? +

    Traffic fines are received by post several weeks after the violation. We will provide your information to the relevant authorities. You will receive the fine directly from the issuing authority. The renter of the vehicle is responsible for any traffic offense fines and related administration fees incurred during their rental period. Hola Auto Verhuur is charging you 15,-euro administration fee for every traffic fine.  

  • What is the emergency number of Hola Auto Verhuur?  +

    The emergency number of Hola Auto Verhuur is  (0031) (0)40-240.40.42

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